This Privacy Notice explains how we collect, use, share, and protect your personal information when you visit our website, use our services, or interact with us. We are committed to protecting your privacy in accordance with applicable privacy laws and international privacy standards.
By using this website or our services, you consent to the collection and use of your information as described in this Privacy Notice.
-
Information We Collect
We may collect different types of information depending on how you interact with our website and services:
Personal Information
- Contact Details: Name, email address, phone number, mailing address
- Professional Information: Job title, company name, business details
- Application Information: Resume, employment history, educational background, references (for job applications)
- Service-Related Information: Appointment details, preferences, service requirements
- Communication Records: Messages, inquiries, feedback, and correspondence with us
Technical Information
- Device Information: IP address, browser type, operating system, device identifiers
- Website Usage: Pages visited, time spent on pages, links clicked, search terms used
- Location Data: General geographic location based on IP address
- Cookies and Tracking Data: Information collected through cookies, web beacons, and similar tracking technologies
Information You Provide
- Form submissions (contact forms, application forms, booking forms, and other online forms)
- Newsletter subscriptions and marketing preferences
- User-generated content (comments, reviews, testimonials)
- Uploaded documents and files
-
How We Use Your Information
Legal Basis for Processing
- Your consent (for marketing, cookies, non-essential processing)
- Contract performance (to provide services you requested)
- Legal obligations (compliance with applicable laws)
- Legitimate interests (business operations, website improvement, fraud prevention)
Purposes of Processing
- Respond to inquiries and provide customer support
- Deliver services you have requested or purchased
- Process applications (job applications, service applications, registrations)
- Schedule and manage appointments or bookings
- Send confirmations and service-related communications
- Improve our website and user experience
- Analyze website usage and performance
- Send marketing communications (with your consent)
- Comply with legal requirements and resolve disputes
- Prevent fraud and ensure website security
- Conduct business operations and maintain records
-
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your website experience and analyze usage patterns.
Types of Cookies We Use
- Essential Cookies: Required for website functionality
- Performance Cookies: Help us understand how visitors use our website
- Marketing Cookies: Used to deliver relevant advertising and track campaign effectiveness
- Preference Cookies: Remember your choices and settings
Third-Party Tools
- Google Analytics: Website usage analysis and performance tracking
- Facebook Pixel: Social media advertising and audience insights
- Marketing Platforms: Email marketing, advertising networks, social media tools
- Customer Support Tools: Chat widgets, help desk systems
- Website Optimization Tools: Services that help improve website performance and user experience
Cookie Consent
When you first visit our website, you can choose which cookies to accept. You can change your preferences at any time through your browser settings or our cookie preference center.
For California residents subject to CPRA, you may exercise your right to opt out of the “sale” or “sharing” of personal information by using the “Do Not Sell/Share My Personal Information” link available on our website.
-
Sharing Your Information
We do not sell or rent your personal information to third parties. We also do not sell, rent, release, or transfer your SMS consent or phone number to any third party for marketing or promotional purposes.
Service Providers and Partners
- Website hosting and technical service providers
- Payment processors (where applicable)
- Marketing and advertising service providers
- Customer support and communication tools
- Analytics and performance monitoring services
- Professional service providers (legal, accounting, consulting)
Legal Requirements
- Comply with legal processes, court orders, or government requests
- Protect our rights, property, or safety, or that of others
- Investigate or prevent illegal activities or policy violations
- Respond to emergency situations
Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
SMS Consent and Communication
By checking the SMS consent box on our forms and opting in, you agree to receive SMS messages from us regarding:
- Appointment and visit reminders
- Scheduling updates
- Care coordination messages
- Responses to general inquiries
- Other important notifications
You may opt out at any time by replying “STOP.” For help, reply “HELP” or contact us directly. We do not share, sell, or transfer your phone number or SMS consent to any third party or affiliate for marketing or promotional purposes. We also do not pass any individual’s consent to receive SMS messages from us to any third party for their own messaging use.
Refer to our full SMS Terms and Conditions for more information.
-
International Data Transfers
Your information may be processed and stored in countries outside your own, including the Philippines and other countries where our service providers operate. When we transfer information internationally, we implement safeguards such as encryption, access controls, and contractual protections to ensure data is protected in line with applicable laws.
-
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
- Secure data transmission (SSL/TLS encryption)
- Access controls and authentication systems
- Regular security assessments and updates
- Staff training on data protection
- Incident response procedures
Important: While we implement strong security measures, no internet transmission is completely secure. Please exercise caution when submitting personal information online.
-
Sensitive Personal Information
We may collect sensitive personal information to fulfill specific services, such as health-related data when necessary to provide care or fulfill your request.
- Health-related information (medical conditions, symptoms, allergies)
- Dietary restrictions or accessibility requirements
- Other sensitive information you voluntarily provide
Sensitive data is handled with additional safeguards and only collected with your explicit consent or as legally required.
-
Data Retention
We retain personal information only as long as necessary for the purposes described in this Privacy Notice or as required by law. Once no longer needed, we securely delete or anonymize it.
-
Your Rights
Depending on your location, you may have the right to access, correct, delete, restrict, or object to the use of your personal information. You can also withdraw your consent or opt out of marketing communications at any time.
-
California Privacy Rights (CPRA)
California residents have specific rights under CPRA, including the right to know, delete, correct, and opt out of data sharing. To exercise these rights, use the “Do Not Sell/Share My Personal Information” link on our website.
-
Children’s Privacy
Our website and services are generally not intended for children under 13. If we collect information for family or pediatric services, parental consent is required, and appropriate safeguards are applied in compliance with COPPA.
-
Data Breach Notification
In the event of a data breach that poses a risk to your rights, we will notify affected individuals and authorities as required by law and take immediate steps to address the issue.
-
Changes to This Privacy Notice
We may update this Privacy Notice from time to time. Updates will be posted here with the revised “Last Updated” date. For significant changes, we may provide additional notice or request consent if required.
-
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Notice or how your personal information is handled, please contact us.
